On-site class booking
This is a booking page for our regular fine art classes ON-SITE (NOT ONLINE). Please read the following studio policy before booking any of our classes!
❤ All customers entering the studio MUST wear a face mask!
❤ All customers entering the studio MUST have their hand sanitized!
❤ Please cancel the class if you or your child shows any sign of sickness ( any symptoms including cold, allergies alike!)
❤ Please give us a call cancellation if you are not going to make it. There is limited resources and spots for our class, please give other kids a chance! Thank you!
What safty measures are taken to secure the safty of our children? 疫情期间店内会采取什么样的安全措施？
1. We ask all of our customers entering the studio to sanitize their hands and wear a surgical mask.
How do I cancel a booked class? 如何取消已经预定的课程？
You may cancel the booked class by e-mailing us at email@example.com 24 hours prior to the class date.
How long does this special time-table last before returning to the normal schedule? 现有的临时课表将持续多长时间？
We are unsure of the exact time period that this schedule may last; however, we will continue to monitor this situation closely and will provide ongoing updates. A regular time table will be provided once everything returns to normal.
What is your current business hours? 画室现在的营业时间是什么？
The reception desk will be open on Wednesdays and Fridays from 3:00 pm to 7:00 pm; Saturday and Sunday from 11:00 am to 5:00 pm. However you may reach us any time through our e-mail: firstname.lastname@example.org or call us at 604-620-7350.
Can I drop-in a class without booking online? 这些实体课程可以在不预约的情况下直接参加吗？
Sorry, we do not take any drop-in customers who did not book through our online booking. This is to ensure the health and safty of our customers and staff, that we are not exceeding the maximum number of student per class. Thank you for your understanding!
How do I contact the studio when the studio is not in business hour? 在画室的非营业时间，我要怎么和你们取得联系？
We are sorry for the inconvenience that our business hour is affected by the COVID situation. However, our customer service is available everyday 11:00 am – 7:00 pm. You can reach us by calling at 604-620-7350; emailing us at email@example.com; online customer chat on our website; WeChat us @kidoodlesart. We will get back to you as soon as we can!
Is the Studio reopen for physical classes? 画室现在开放实体课了吗？
Yes. Majority of our normal classes are available for physical classes in the Studio. The maximum capacity for each class is reduced to 5-6 students.
Can I use my VIP package for online classes? 我是否可以使用VIP卡报线上课？
Yes! However, discount is not appliable to online classes. When you are booking online class on our website, please select “Book a session - $15.75”; fill in the information page; on the check-out page, please select “pay in person”. Our staff will go over your file to deduct the tuition. We will contact you if your balance is running low.
My VIP package/classes/in-store credit is expiring, what should I do? 我的VIP卡/礼品卡要过期了怎么办？
All the packages/classes/in-store credits’ expirations have been extended for 6 months automatically. If your packages are still expired after the extension, they will be exchanged into normal in-store credits without the discount. In other words, your credits are still valid for any of our services. However, your VIP discount will expire!
How come I cannot register online/on-site class on your website? 为什么我无法在线报名线上/实体课了？
Firstly, all our registrations open ONLY 7 days prior the scheduled class time. For example, if you want to book next Friday 4:00 pm Draw and Paint class, you must wait until this Friday 4:00pm.
Secondly, all of registrations will close 24 hours prior the scheduled class time. For example, if you want to book this Friday 4:00 pm Draw and Paint class, the latest registration time will be this Thursday at 3:59 pm.
Lastly, we automatically reserve seats for students who are in the class already. So, if your registration time meet the above-mentioned requirements, but you still cannot register, that means that class is already full.
If you still having trouble booking a class, the easiest way will be contacting us. Our customer service is available everyday from 11:00 am to 7:00 pm. We are more than happy to help you!
Can I book and pay online classes online? 我可不可以在网上付款线上课？
Yes! Our website has online booking and paying option. You may pay by credit/debit card, Alipay, Paypal, or call us/visit us to pay in person.
Is there a discount if I purchase more online classes? 如果我报名多次线上课是否会有折扣？
Yes, we have a pricing plan of $40+GST, which includes 4 classes. The backstage will deduct the class automatically every time you book a lesson. However, keep in mind, this pricing plan only has 2 months validation. Once it is expired, there is nothing we can do to revoke or recover the unused classes.